About VBA

Engineers developing solutions you need with the quality you deserve

We focus on adding value for our clients by eliminating waste. We define client value as Reducing Cost, Mitigating Risk, and Ease of Use. If it doesn’t do one of those three things, we shouldn’t be doing it. VBA achieves these goals through Flexibility, Functionality, and Technology.

Our Continuous Improvement Program ensures our motto will endure – We’re Better Today Than Yesterday, But Not As Good As Tomorrow.

Tom Witter President, VBA

Virtual Benefits Administrator

Virtual Benefits Administrator (VBA) is a pro-active, leading-edge software design company whose roots go back over two decades to an alternative care network’s in-house repricing software system called Unique Claims. At that time, alternative care was leading-edge thinking so Innovation is in our software’s DNA.

Unique Claims became Visual Claims and VBA’s predecessor flourished as the in-house software platform for Conservent, a full-service Medical TPA, adding numerous enhancements and functionality over the years to facilitate greater efficiency and accommodate user needs – including our unique User Definable Fields, which enable unlimited flexibility in the creation of benefits and plan designs.

Our mission of providing Flexibility, Functionality, and Technology for our clients’ business solutions ensures they will optimize their daily business processes and deliver the highest level of customer satisfaction.

In 2008, VBA began focusing exclusively on our software, by divesting ourselves of TPA activities. Visual Claims was completely re-architected and web-enabled with the latest Smart Client technology to create Virtual Benefits Administrator (VBA) software, which was the first cloud-based medical claims adjudication and administrative software platform, providing Software Plus Services solution.

VBA provides one, common architecture for all Employee Benefit Administration. All functions are performed in Real-Time including claims payment, which is another medical payer-industry first for VBA. Real-Time Claims Payment (RTCP) is our patent pending process.

VBA Leadership

Michael ClaytonChief Executive Officer
Tom WitterPresident
Rich PierceChief Technology Officer
Rachel LanserVice President of Operations

Click here to learn more about VBA’s leadership

VBA at a Glance

  • 2016 2015 2014
  • VBA Releases 10 8 10
  • VBAGateway Releases 8 7 6
  • Client Enhancements 160 90 51
  • Industry/VBA Enhancements 64 18 55
  • Software Highlights View View
  • System Up-Time 99.997% 99.997% 99.997%

2016 Client Highlights

  • VBA brought on three new clients in 2016
    • Each client is a full-service TPA’s utilizing VBA’s Benefit, Group, Enrollment, Billing, Claims, Reinsurance, Accounting, Reporting, and Process Automation Services.
    • Each group is also using VBAGateway for all three self-service terminals.
    • VBA also converted an existing client still utilizing the Visual Claims product to the VBA platform. This conversion offered the client more flexibility and opportunities to perform more functions within VBA than was possible on the Visual Claims product. Throughout 2017, the client will be able to transition off of multiple other systems and leverage more of VBA’s Billing, Distributions, Commissions and Automation functionality. They will also begin offering VBAGateway for Employers and Employees to enroll in benefits.
Ready to schedule your free demo? Call us now at 1-866-731-1571.

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