VBA Services

Providing services that help you succeed

VBA prides itself on being able to service client needs as an extension of both their business staff and IT staff. With VBA Services we are more than just a software system, we are a solutions provider. Helping our clients solve industry problems with a combination of leading-edge software and dedicated, experienced services staff is rewarding for us and our client.

Rachel Lanser Director of Operations, VBA

IT
Services

Conversions

It can be a tricky task to transition all your important data from one system to another. Every conversion is unique even when you are dealing with common data structures and familiar systems. VBA IT Services utilize conversion routines created from nearly two decades of conversion experience. Converting application data is only a small part of the process. VBA IT Services will provide detailed conversion reports and statistics that help client data analyst assure all information is being correctly converted.

EDI

One of the most important functions of a Software + Service solution is the ability to move data in and out of the system. VBA IT Services utilizes a combination of Microsoft Business Intelligence and Microsoft BizTalk to handle all inbound and outbound transactions. Included with the VBA solution is all HIPAA transactions (4010 and 5010). VBA IT Services will handle all vendor/client and trading partner setup as well as secure storage and transfer of files.

Custom Enhancements

One thing you can be certain of is that every client is different and every client has different requirements. The VBA Software application is robust and includes superior functionality but there is often a need for client customizations to meet a specific business requirement. VBA IT Services has dedicated engineers capable of customizing any aspect of the VBA Software application or creating any custom interface communicating with the VBA Software application. Because we are a software shop we can also leverage our years of experience and expertise to develop custom applications or solutions when needed. Ultimately, VBA IT Services acts as a capable extension for your business.

Data Services & Reporting

Throughout the course of a software relationship there comes a time when data needs to be analyzed, reported and/or manipulated in order to accomplish a defined requirement. VBA IT Services provides an experienced data team that is not only an expert on VBA application data but also an expert on industry data. This combination gives you a powerful tool for meeting client data and reporting demands.

Software Environment and Releases

VBA has a highly iterative development process that results in a new release of the software on almost a monthly basis. This development methodology allows us to quickly respond to client and industry demands without waiting months (or even years) to get those updates out to our users. VBA IT Services fully manages all releases and assures all client procedures and data are protected throughout the process. VBA IT Services will also maintain both the client production environment and a fully functioning client test environment that allows the user to confirm new functionality.

Business
Services

Implementations

Implementing a new software solution can be a trying endeavor. With VBA Business Services you are assigned dedicated business experts with years of software implementation experience. VBA Business Services will create all the necessary artifacts and establish milestones to carry you through the difficult implementation process. Optionally, during the implementation, you have access to our Change Management program. This program helps you engage your staff in the implementation process while building new team dynamics using the VBA software application.

Training

Getting the appropriate amount of training when you acquire a new software package is critical to the success of an implementation. VBA Business Services will put together a comprehensive training program that will assure you become an expert using VBA Software. In addition to implementation training, VBA Business Services also performs maintenance training that keeps you up to speed on new functionality released in the software monthly.

Project Management

Project Management is an important component of any software solution. VBA Business Services provides detailed project management throughout the implementation process as well as post-live client projects. In all instances, VBA Business Services will work with you to tailor a detailed plan and process for accomplishing any requirement.

Business Process Improvement

It can be extremely difficult to retrofit your existing processes into a new software system. These processes are typically years in the making and are an important part of what you do. What’s more, your client relies on those processes. VBA Business Services is keenly aware of this and will put together a plan to change those processes that you can feel comfortable with. Through a combination of needs analysis and experience using our software, we can close the gap and assure you and your clients experience a seamless transition to VBA.

Help Desk

A good help desk is representative of good software. Typically you would find a help desk managed by IT but not with VBA. Our help desk is manned by business analysts that are not only familiar with the software but also bring years of industry experience. This approach allows our first level response to resolve a vast majority of reported issues without the need to elevate to a business expert. VBA Business Services also utilizes a streamlined escalation process that allows the most critical of issues to be answered quickly. The result is a highly effective and receptive support structure.

VBA has provided our company the opportunity to customize a life and disability claim system to meet the needs of the industry. VBA continues to be flexible, devoted and still cost effective for EPIC. Our service to our customers improves as a result of VBA’s staff and technological expertise.

Wendy Hougan Manager of Operations, EPIC

Ready to schedule your free demo? Call us now at 1-866-731-1571.

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