Self-Service at Your Fingertips
VBAMobile Home screen summarizes a members latest activity and allows quick navigation to additional details.
- Real-Time Communication
- ID Card and Plan details
- Most recent claims
- Benefits Used/Remaining
Detailed access to member claim information across all covered plans in a single, easy-to-navigate claims list.
- Service Details by Claim
- Sort and Filter options
- Claim Type & Status indicators
- Service Provider Details
Plan details, network participation, as well as additional eligibility information to support ID Card needs.
- Eligibility information
- Plan participation
- Networks available
- Download ID Card
Member Self-Service Mobile App
With VBAMobile, your members are plugged in to an industry leading Member Self-Service Mobile App. Through VBAMobile your members can perform numerous self-service functions, in real-time, that would normally require management or administrative oversite. Member self-service through the VBAMobile App eliminates cumbersome manual processes, phone calls and paperwork resulting in real, tangible savings by the administrator.
- Download EOBs and Temporary ID Cards
- Review Claims and get details on what the Member owes
- Communicate directly with HR or the Administrator
- Submit address changes, PCP updates and more via real-time submissions