Call Tracking Services

Here's how VBASoftware's Call Tracking Services can help you:
  • Call tracking feature that allows for the entry of: name of the person calling, telephone #, caller type, reason for the call, call status, etc.
  • Each value within Call Tracking services is configurable by you and can hold any number of defined values that fit your reporting and customer service needs
  • Call Tracking includes the ability to schedule call-backs using VBASofware Event Scheduling providing reminders and followup processes that improve response time
  • All screens provide one-click navigation to all supporting information allowing for rapid response to customer issues regardless of source (provider, member, agent, group representative, etc.) allowing for efficient resolution such that most calls can be handled without the need for call-backs or long wait-times for Members
  • Utilize VBASoftware note services to create a single point of storage for all relevant notes and attachments across provider, members and claims
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