Learn more about customer service modules
Call Tracking Services
Customer Service is a critical component to any administrative software package. VBASoftware’s full call tracking, notes, and document management capabilities are all at your fingertips. This functionality, paired with easy navigation to key data in the application, enables your CSRs to be exceedingly productive and effective.
With the VBASoftware Event Services Module, you can create any event and have automated schedule reminders. The Event Services Module is also leveraged by many components within VBASoftware, allowing for a single repository of event and task information.
Grievances and the tracking associated with these activities can be quite cumbersome and exhaustive. At VBA, we understand this process intimately and have the built in flexibility to consolidate all functions into a central location to include the associated notes, unique codes, and complete documentation.
The VBASoftware Notes Module is dynamic, customizable, and allows for unlimited tracking of notes and document information. Notes assigned through VBASoftware will intelligently share reference information with other notes for a single collection of documented information.