Director of Support Services
Joined VBA: 2018
Kari started with VBA in June of 2018 as a Data Integration Analyst and was eventually promoted to Director of Support Services. In this role, she is responsible for the support services team, providing first-level support to our clients and ensuring their experience with us is handled in a timely manner and our incident turnaround goals are met.
Kari started in the Property Casualty insurance industry right out of high school and worked in various departments including underwriting, accounts receivable, and later at the help desk where she started her IT career and began to pursue her bachelor’s degree in Computer Science and Business Administration through Lakeland College in Sheboygan, WI.
In 2012, Kari pursued an opportunity in the health insurance industry within the COBRA division at Wageworks, which is now Health Equity. She was a Data Integration Engineer and worked with clients and vendors on their COBRA eligibility data integration needs. She also trained new associates in her role when acquisitions occurred. While at WageWorks, she was promoted to Supervisor of Data Services and led the team handling data discrepancies and file related issues until joining VBA in 2018.
Kari received the Lisa B award in 2021, which is given annually to one or more VBA employees who exemplify a positive attitude and exhibit compassion and concern for their co-workers.
Kari has a passion for service and has served as Vice President of Kettle Moraine Insurance Professionals, a group of professionals in the insurance and risk management industries. During her time with KMIP, she co-authored a cookbook to help with group functions, such as continuing education and attending regional or national conferences. While at WageWorks, Kari helped co-author another cookbook for the company based on employee recipes. The sales of the book raised over $5,000 for Feeding America.
Kari is a single mom whose son will soon be graduating high school. She loves to cook, entertain family and friends and venture to her family vacation home in northern Wisconsin. Kari also likes to shoot pool and is in a weekly league.