Third Annual VBA User Conference Brings Future of Healthcare Payer Technology Into View

The Connect and Engage User Conference provided VBA clients with a look at the 2024 VBA technology roadmap and new additions to the solution suite.

GERMANTOWN, WIAugust 24, 2023. VBA, a leading healthcare technology company, recently held its third annual Connect and Engage User Conference in Milwaukee, WI for clients to learn more about VBA’s suite of solutions and what is coming up in 2024.

The two-day event included live product demonstrations and updates, an open forum with VBA senior leadership and the unveiling of product roadmaps for VBA’s integrated suite of solutions for healthcare payers, including its VBASoftware core administrative processing solution, VBAGateway user experience portals, VBAVoice customer support solution and VBAnalytics population health reporting tool.

“It is an exciting time at VBA as we are poised for growth as a next-gen technology partner for healthcare payers,” explained Mike Clayton, President and CEO of VBA. “We are strategically investing in our integrated suite of solutions and our underlying technology platform to provide payers with the tools they need to solve their toughest business challenges.”

VBA has a busy year ahead with user experience enhancements and technology modernization for VBASoftware and VBAGateway, plus the release of two new solutions that harness the power of artificial intelligence. VBAssist will leverage large language models and generative AI to bring intelligent, context-aware assistance within VBASoftware. VBAIntelligence is bringing an even wider range of AI-supported features to help healthcare payers run their businesses more efficiently and effectively.

“Healthcare and financial industries tend to lag behind in their technology, but VBA is on the cutting edge in the healthcare space, leveraging capabilities like serverless computing and artificial intelligence to make our solutions perform better,” explained Rich Pierce, VBA’s Chief Technology Officer. “With the team we have in place and the resources we have at our disposal, the sky’s the limit for what we can accomplish.”

Details and location of the 2024 Connect and Engage User Conference will be released later this year.

Learn more about VBA’s complete suite of healthcare technology solutions at