Your members can check claims, review benefits, access ID cards, and find providers online. Yet your customer service team may still be answering questions about claim status, deductibles, and replacement ID cards every day. If the tools are already available, why are members still picking up the phone? For TPAs and health plans, member self-service […]
For TPAs and health plans, a member portal should do more than give members another place to log in. Think about the questions service teams answer every day: Has my claim been processed? How much of my deductible have I met? Where can I find my ID card? Is this provider in network? Where are […]
Here’s a question worth asking. Is your claims administration platform helping your business grow, or has your business just gotten really good at growing around the limitations of your platform? Most TPAs and health plans don’t notice the difference right away. The platform still works. Claims are still processed. Nothing is on fire. But somewhere […]
The partnership gives TPAs using VBASoftware faster access to critical claim documentation while reducing administrative workload. July 16, 2026 – Goodbill, the intelligent savings engine for self-funded health plans, today announced a partnership with VBA to bring its automated Record Retrievals solution to TPAs using VBASoftware. The partnership enables TPAs to automate one of […]
Milwaukee, WI – May 7, 2026 VBA, a leading provider of healthcare core administration software and technology solutions, today announced that Rick Ellsworth has joined the company as Chief Operating Officer. His appointment reflects VBA’s continued investment in operational excellence and its focus on scaling the organization to support long-term growth and evolving customer needs. […]
Every year, healthcare payers and TPAs budget carefully for the costs they can see, like claims processing staff, compliance overhead, technology licensing. What rarely makes it into a budget conversation is the cost of the system holding all of it together. Legacy core administrative processing platforms are one of the most expensive line items that […]
Daniel Laroue Appointed Chief Executive Officer as Mike Clayton Transitions to Senior Advisor Role MILWAUKEE, WI – February 18, 2026 VBA, a leading provider of healthcare administration software and technology solutions, today announced a leadership transition designed to support the company’s continued growth, innovation, and long-term scalability. Daniel Laroue has been appointed Chief Executive […]
MILWAUKEE, WI – September 12, 2024 VBA is thrilled to announce the appointment of Michelle Bounce as the new Senior Vice President (SVP) of Business Transformation. With an impressive track record in executive leadership, healthcare administration, and a commitment to improving member experiences, Michelle will bring a wealth of expertise to VBA, focusing on pre-sale […]
If you’re considering changing your claims administration vendor but are uneasy about the transition, it helps to first understand the potential challenges ahead so you can prepare and keep them in mind when asking potential vendors about implementation and onboarding. At VBA, we work with our clients to smooth the process and eliminate disruption. The […]
Do Not Fall Further Behind and Let Obsolete Technology Cost You Dearly In the rapidly shifting landscape of healthcare, sticking with outdated claims administration software isn’t just a missed opportunity—it’s a growing liability. As mergers, acquisitions, or simply a vendor that no longer meets your needs come into play, the risks of delay become […]
